Was worried this chair wouldn't fit because of my curved back, small figure and my tendencies to prefer really soft cushions over firmer ones. I am 5 ft 3. Chair is advertised for 5.6 ft+. Contacing customer support was hard, I had to send 4-8 emails before getting replies. When they managed to answer back(2-3 weeks after first emails), they assured me I wouldn't have any problems even if I wanted to return. The package arrived damaged. The box seemed like it went through a bumpy road. When I opened it I noticed foam sticking out of the chair so I left everything in the box and contacted customer support. They replied swiftly and offered me a replacement through a complicated process. I would have to find time in my busy schedule to wait for someone to come and sign papers, pick it up, then wait another week+ for a replacement. I proceeded to fully check the rest of the chair. Besides a few nicks on the beautiful sturdy metal, it was only the underneath of the back seat that wasn't completely finished, where I could see the foam sticking out. I told customer support that, I was disappointed that the chair I received at this price tag wasn't up to par with the advertised level of finish and quality expected, and that I had decided it wasn't worth the complications of having to follow through with the annoying replacement procedure and decided to test the chair out. They did not answer my email. The chair and cushions aren't as soft as I thought it would be. Not as firm as other chairs however, so it is just alright. So far hours in I haven't felt any pain in my legs or butt, which is nice. But I don't think i'd be able to fall asleep in the chair. Because of my curved back and small height the lumbar pillow and neck pillows aren't adjusted perfectly for me and I find myself adjusting them myself back in place where I want them every time I move, which is annoying. The wheels rattle when I move the chair. The chair looks nice, smells nice, looks like it will last a...
