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Return & Exchange Policy

Last Updated: 6th Oct 2021

 

Return Policy Details

In the event any products are to be returned, exchanged, replaced or price matched, please follow the procedures below:

Step 1: The Customer contacts Anda Seat Customer Service via email with proof of purchase and the reason of the claim

Step 2: A Claim No. will be generated and sent to The Customer once above documents received.

Step 3: The Warranty department shall identify the issue and offer solution to The Customer.

Step 4: With the Customer’s and Anda Seat Group’s agreement, return, exchange or price match procedure will be proceeded.

Anda Seat provide 30-days money back guarantee on our products (special order excluded).

The Customer will be responsible and liable for any missing or damaged parts, and to either ensure the product or assume the liability for the loss or damage during returning transit.

Customers are responsible for all canceling order and freight charges to return product to Anda Seat. 10% restock fee will charged if a return claimed after 30 days purchase. 20% restock fee will be charged if a return claimed after 60 days purchase.

No product shall be accepted for return if requested more than 90 days from the original purchase date.

Request Return or Exchange When Product New or Unused and Undamaged

  • Within 30 days from the delivery date based on tracking, if The Customer request to return the product, they need to be disassembled and ship returning items to us in the original package at their own cost.
  • The return must be no damaged, altered or marked, will all have included parts and accessories as originally shipped, along with proof of purchase.
  • There will be no additional restore, admin and inspection charge.
  • Refund will be issued to The Customer via the same payment method used for purchased or at The Customer’s request within 7 business days after product returned.

 

Request Return or Exchange When Product Used and Damaged beyond Control

  • Within 30 days from the delivery date based on tracking, if The Customer request to return the product, it need to be disassembled, repacked into original packaging, and shipped back to the designated facility at their own cost.
  • The damage or defects must not cause by wear and tear, alterations, modifications, improper storage, unauthorized repair, misuse, abuse, accidents, fire, transportation, impact, acts of God, or other actions or events beyond our reasonable control, otherwise it will not be approved and covered under Anda Seat Return Policies.
  • Additional fee up to 20% may be applicable based on the condition of the returned good.
  • Return must include any/all replacement parts issued for warranty if applicable.
  • The same amount Anda Seat Credit as purchase will be issued to The Customer for further purchase.
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Please send an email to contact@andaseat.com with the following information:

*First Name
*Last Name
*Order Number
*Email Address
*Shipping Address
*Proof Of Purchase
*Where did you purchase the chair from
*Chair Model
*Serial Number (You Can Find It At The Bottom Of The Seat Base)
*Please describe the issue
*Please attach pictures or vidoes to identify the issue